1st QUIZ for CCMIS

Page 1 of 2 1, 2  Next

Go down

1st QUIZ for CCMIS

Post  zeela on Fri Feb 22, 2008 4:31 pm

Instruction:
Please using "Post Reply" for sent back the answer and we will calculate it through every registered member.
Question 1 until 3 was Objective while Question 4 until 5 was Subjective.
This quizes are compulsory to all CCR and closing date on 29th February 2008.


1. Please verify Standard Opening for follow up response by other respective department replied to the customer?

A. Thank you for bringing this matter to our attention.
B. Thank you for your patience and understanding.
C. Thank you once again for bringing this matter to our attention.


2. Please identified the requirement that Customer Care Representative be able to achieve the element of Solution Match:

i. Customer Care Representative is able to solve the issue and provide all accurate information required by customer.
ii. Customer Care Representative provided explaination with short, brief and straight to the point.
iii. Customer Care Representative given the answer lengthy.

A. i and ii
B. ii and iii
C. i, ii and iii


3. What is the standard closing or leave door open to close reply to the customer?

A. Should you require further assistance or to submit any enquiry / feedback, kindly visit www.tm.net.my and click “Need Help? Contact our Customer Service”
B. Should you require further assistance or would like to submit any enquiry / feedback, kindly visit www.tm.net.my and click “Need Help? Contact our Customer Service”.
C. Should you require further assistance or would like to submit any enquiry / feedback, kindly visit www.tm.net.my and click Need Help? Contact our Customer Service.


4. Customer Care Representative should photocopy the response to the customer within ___________.


5. Please stated proper iCoMS note format and information:

zeela
QM Moderator
QM Moderator

Number of posts : 31
Age : 35
Location : zeela pockEt's
Registration date : 2008-01-21

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  spunx on Fri Feb 22, 2008 4:51 pm

fuiyooo siap ade quiz tuuuu.. hebat hebat.. lol!
avatar
spunx
Active Member
Active Member

Number of posts : 151
Age : 36
Registration date : 2008-01-21

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  -----;<@ on Fri Feb 22, 2008 8:00 pm

xde org ke nk masuk quiz ni??? study
avatar
-----;<@
Active Member
Active Member

Number of posts : 185
Location : New Village
Registration date : 2008-01-21

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  spunx on Fri Feb 22, 2008 8:44 pm

-----;<@ wrote:xde org ke nk masuk quiz ni??? study

awk ler masuk. tayah tunggu org lain.. geek geek
avatar
spunx
Active Member
Active Member

Number of posts : 151
Age : 36
Registration date : 2008-01-21

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  Admin on Fri Feb 22, 2008 8:57 pm

Ini wajib le sumer org.. bukan sapa2 yg nak msk.. Very Happy
avatar
Admin
Admin
Admin

Number of posts : 217
Location : Kajang
Registration date : 2008-01-20

View user profile http://ccmisbilling.big-forum.net

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  spunx on Fri Feb 22, 2008 9:03 pm

Admin wrote:Ini wajib le sumer org.. bukan sapa2 yg nak msk.. Very Happy

owhhhh WAJIB ke?? scratch hah korg denga tu.. WAJIB oke!! cepat cepat. Basketball Basketball Basketball
avatar
spunx
Active Member
Active Member

Number of posts : 151
Age : 36
Registration date : 2008-01-21

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  -----;<@ on Fri Feb 22, 2008 9:12 pm

Admin wrote:Ini wajib le sumer org.. bukan sapa2 yg nak msk.. Very Happy

haaa wajib!!!! yg wat soklan x mention pun wajib
ye ke ni admin?
kalu camtu cpt korang......sy nk tiru jwpn....w/pun soklannye senang Laughing
avatar
-----;<@
Active Member
Active Member

Number of posts : 185
Location : New Village
Registration date : 2008-01-21

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  spunx on Fri Feb 22, 2008 9:14 pm

-----;<@ wrote:
Admin wrote:Ini wajib le sumer org.. bukan sapa2 yg nak msk.. Very Happy

haaa wajib!!!! yg wat soklan x mention pun wajib
ye ke ni admin?
kalu camtu cpt korang......sy nk tiru jwpn....w/pun soklannye senang Laughing

uhhh... hebat btol ni. ok pashaaa!! lol!
avatar
spunx
Active Member
Active Member

Number of posts : 151
Age : 36
Registration date : 2008-01-21

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  TGG on Sat Feb 23, 2008 2:59 pm

jawapan saya adalah SDA (seperti di atas) iaitu sama dengan namet_aracib.DOne!
avatar
TGG
Active Member
Active Member

Number of posts : 37
Location : Menara Celcom
Registration date : 2008-02-20

View user profile

Back to top Go down

Everyone

Post  zeela on Sat Feb 23, 2008 3:08 pm

Quiz ni COMPULSORY for all CCR as been mentioned according to the INSTRUCTION above.
Twice a month QM will be provided quizes and the answer given by each CCR will be calculate and pro rate with each group (A, B & C).
Cepat cepat jawab okey b4 end of this month and we will publish the highest scored of each group.

Thank you.
Luv u all..

zeela
QM Moderator
QM Moderator

Number of posts : 31
Age : 35
Location : zeela pockEt's
Registration date : 2008-01-21

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  Admin on Sat Feb 23, 2008 3:19 pm

chaobella wrote:Quiz ni COMPULSORY for all CCR as been mentioned according to the INSTRUCTION above.
Twice a month QM will be provided quizes and the answer given by each CCR will be calculate and pro rate with each group (A, B & C).
Cepat cepat jawab okey b4 end of this month and we will publish the highest scored of each group.

Thank you.
Luv u all..

Oke guyz.. Please take this matter seriously as this Quiz are COMPULSORY... Note that.. come on CSR,,
avatar
Admin
Admin
Admin

Number of posts : 217
Location : Kajang
Registration date : 2008-01-20

View user profile http://ccmisbilling.big-forum.net

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  namet_aracib on Sat Feb 23, 2008 3:40 pm

nk jawab kuiz di laman ni gak ke? Rolling Eyes so sumer org akan nampak la jawapan kite ek? terpampang di sini? camne ni...sy tak tahu la berforum2 ni...tolong ajarkan... Question
avatar
namet_aracib
Active Member
Active Member

Number of posts : 77
Location : level 29
Registration date : 2008-02-14

View user profile

Back to top Go down

Sori sori

Post  zeela on Sun Feb 24, 2008 3:43 pm

Sori sori...b4 this tataw pulak yg postreply ni ade nampak dlm forum ni!heheh;)
so, all of your answer using "Private Message to QM" and according for grouping...

QM Nickname:
haz_ema - himmah for (Group A)
qshahmazoullep - zolkefli for (Group B)
chaobella - zeelawati for (Group C)

zeela
QM Moderator
QM Moderator

Number of posts : 31
Age : 35
Location : zeela pockEt's
Registration date : 2008-01-21

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  ~Marr~ on Mon Feb 25, 2008 3:43 pm

jwpn sy dikira x? Smile

~Marr~
Active Member
Active Member

Number of posts : 40
Registration date : 2008-02-14

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  namet_aracib on Mon Feb 25, 2008 5:28 pm

kire..kire mar...TL yg antar akan dapat bonus mark untuk grup.. Laughing
avatar
namet_aracib
Active Member
Active Member

Number of posts : 77
Location : level 29
Registration date : 2008-02-14

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  -----;<@ on Mon Feb 25, 2008 7:23 pm

namet_aracib wrote:kire..kire mar...TL yg antar akan dapat bonus mark untuk grup.. Laughing

stuju!!stuju!!!
avatar
-----;<@
Active Member
Active Member

Number of posts : 185
Location : New Village
Registration date : 2008-01-21

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  akainkin2008 on Tue Feb 26, 2008 9:26 am

hadiah pe??
avatar
akainkin2008
Active Member
Active Member

Number of posts : 214
Age : 32
Location : Pj 0ld Town
Registration date : 2008-02-14

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  whitelilies.island on Tue Feb 26, 2008 2:31 pm

akainkin2008 wrote:hadiah pe??

haha..ain ni sebok je nk adiah..
adiah nye sy cdgkan diskaun kes sebyk 5% selama 4 ari bekerja berturut2..
amacam..
ahahahaha...

Basketball Basketball Basketball
avatar
whitelilies.island
Active Member
Active Member

Number of posts : 194
Age : 34
Location : shaa aramu
Registration date : 2008-02-13

View user profile http://www.livinginwhiteliliesisland.blogspot.com

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  akainkin2008 on Wed Feb 27, 2008 8:27 am

aku setujukkkkk
avatar
akainkin2008
Active Member
Active Member

Number of posts : 214
Age : 32
Location : Pj 0ld Town
Registration date : 2008-02-14

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  -----;<@ on Thu Feb 28, 2008 10:45 am

cpt2.....x sabar nk tau winner tuk 1st quiz ni flower
avatar
-----;<@
Active Member
Active Member

Number of posts : 185
Location : New Village
Registration date : 2008-01-21

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  -----;<@ on Mon Mar 03, 2008 9:38 am

QM, sape yg menang ni?? queen king
avatar
-----;<@
Active Member
Active Member

Number of posts : 185
Location : New Village
Registration date : 2008-01-21

View user profile

Back to top Go down

Quiz QM

Post  ^qsHaHmAzOuLLep MaChO + K on Mon Mar 03, 2008 11:26 am

eheheheh..nnti ar..ada yg tak bagi lagik lar...
avatar
^qsHaHmAzOuLLep MaChO + K
QM Moderator
QM Moderator

Number of posts : 37
Age : 34
Location : German
Registration date : 2008-02-22

View user profile

Back to top Go down

kuiz 1

Post  nelitsygo on Mon Mar 03, 2008 11:34 am

- EDITED AS USER SHOULD PM MESSAGE TO QM -
avatar
nelitsygo
Active Member
Active Member

Number of posts : 66
Age : 35
Location : Wangsa Maju
Registration date : 2008-02-19

View user profile http://nelitsygo.blogspot.com/

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  -----;<@ on Mon Mar 03, 2008 11:42 am

anorrin wrote: - EDITED AS USER SHOULD PM MESSAGE TO QM -

ko wat lawak la anorin.........x bace post reply yg kt bwh2 tu ek??? konfem ke jwpn tu btul??? hehe Laughing Laughing


Last edited by -----;&lt;@ on Mon Mar 03, 2008 12:23 pm; edited 1 time in total
avatar
-----;<@
Active Member
Active Member

Number of posts : 185
Location : New Village
Registration date : 2008-01-21

View user profile

Back to top Go down

HOHIHEHA

Post  ^qsHaHmAzOuLLep MaChO + K on Mon Mar 03, 2008 11:45 am

laen kali jawapan for group B, please reply to qshahmazoullep....for annorin..i dah kira markah tersebut..tiada lagik ujian ulangan ek..hehehe
avatar
^qsHaHmAzOuLLep MaChO + K
QM Moderator
QM Moderator

Number of posts : 37
Age : 34
Location : German
Registration date : 2008-02-22

View user profile

Back to top Go down

Re: 1st QUIZ for CCMIS

Post  Sponsored content


Sponsored content


Back to top Go down

Page 1 of 2 1, 2  Next

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum