Any QM issue need TO HIGHLIGHT?

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Any QM issue need TO HIGHLIGHT?

Post  haz_ema on Wed Feb 20, 2008 9:10 am

Dear my beloved collegue, Laughing

You are invited to come out with any issue with regards to QM i.e QMED Version 6.0 or else.

This blog is a good platform for us to share something among our collegue. Wink flower

Well, what you waiting for? Let's we start...
bom lol!

So, who is the first volunteer? bounce
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Re: Any QM issue need TO HIGHLIGHT?

Post  caca_naoto on Wed Feb 20, 2008 1:34 pm

hurm..
kawan2.. tatabahasa Bahasa Melayu pun kene jaga gak.. contohnye perkataan "dari" & "daripada".
gunakan lah dengan betul yer..

Wink
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Re: Any QM issue need TO HIGHLIGHT?

Post  Admin on Thu Feb 21, 2008 2:20 pm

wow nice pic sis..

Yeahh this is a good platform for us to discuss anything espicially QM lol!
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Re: Any QM issue need TO HIGHLIGHT?

Post  whitelilies.island on Fri Feb 22, 2008 12:33 pm

sy ade soklan utk QM team..
kalo kite kena create kes icare utk icoms, kite cancel kes icoms tu kan..
tp cane lak kalo kite dah create SR, pastu kite trs cancel icoms..
tp tgh nk wat rebate tetiba xleh propose rebate kat icare, kena wat kat icoms..
kite kena re-open blk ke icoms yg dah cancel tu?

tp kalo kite bia je icoms tu open smpi kes resolve, cane ngan handling time of the case..
lg trk kalo customer uncontactable..
xkan nk bia je 2-2 kes tu open camtu je..

phm ke isu ni? tlg jwb eh..tq

Question Question Question
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specially for syuhada

Post  zeela on Fri Feb 22, 2008 4:11 pm

adikku sayang..
eheheheheh;)
QM will only explained cases which is related with QM.
so, for the aging from cancelled case or closed case n sewaktu dengannya we cant explained further.
seek help from A.M pun boleh=)
thank you.

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Re: Any QM issue need TO HIGHLIGHT?

Post  haz_ema on Fri Feb 22, 2008 4:44 pm

adasyut wrote:sy ade soklan utk QM team..
kalo kite kena create kes icare utk icoms, kite cancel kes icoms tu kan..
tp cane lak kalo kite dah create SR, pastu kite trs cancel icoms..
tp tgh nk wat rebate tetiba xleh propose rebate kat icare, kena wat kat icoms..
kite kena re-open blk ke icoms yg dah cancel tu?

tp kalo kite bia je icoms tu open smpi kes resolve, cane ngan handling time of the case..
lg trk kalo customer uncontactable..
xkan nk bia je 2-2 kes tu open camtu je..

phm ke isu ni? tlg jwb eh..tq

Question Question Question

ok tuk kes ni penting bg agent tuk add notes, n pasal xleh nak propose rebate kat icare, tu kene rujuk pada AM's kite ye..
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Re: Any QM issue need TO HIGHLIGHT?

Post  spunx on Fri Feb 22, 2008 5:08 pm

emm.. so kene tunggu AMēs masuk la weii.. saye no kumen. hihi Smile Smile
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Re: Any QM issue need TO HIGHLIGHT?

Post  zeela on Fri Feb 22, 2008 5:15 pm

adasyut wrote:sy ade soklan utk QM team..
kalo kite kena create kes icare utk icoms, kite cancel kes icoms tu kan..
tp cane lak kalo kite dah create SR, pastu kite trs cancel icoms..
tp tgh nk wat rebate tetiba xleh propose rebate kat icare, kena wat kat icoms..
kite kena re-open blk ke icoms yg dah cancel tu?

tp kalo kite bia je icoms tu open smpi kes resolve, cane ngan handling time of the case..
lg trk kalo customer uncontactable..
xkan nk bia je 2-2 kes tu open camtu je..

phm ke isu ni? tlg jwb eh..tq

Question Question Question

ok..camni eh..
klu kite open blk icoms yg dh cancel n resolved it by that day kite open woudnt effect your aging (thats wut being told by AM).
For handling time, QM will go through from the time you re-open blk case tu n resolved it...
bukan daripada masa CCR cancel those case.
And if customer was uncontactable...u should Add Notes and showed proves / evidence that customer was really UNCONTACTABLE...
Clear tak from the explaination?

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Re: Any QM issue need TO HIGHLIGHT?

Post  whitelilies.island on Fri Feb 22, 2008 5:39 pm

chaobella wrote:ok..camni eh..
klu kite open blk icoms yg dh cancel n resolved it by that day kite open woudnt effect your aging (thats wut being told by AM).
For handling time, QM will go through from the time you re-open blk case tu n resolved it...
bukan daripada masa CCR cancel those case.
And if customer was uncontactable...u should Add Notes and showed proves / evidence that customer was really UNCONTACTABLE...
Clear tak from the explaination?


owh..so skrg ni xkesah la eh re-open thoses cases..how about KPI..bkn akn effect ke kalo re-open cases..
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Re: Any QM issue need TO HIGHLIGHT?

Post  caca_naoto on Fri Feb 22, 2008 7:06 pm

hurm..
Rasanya, kita jgn cancell kes2 tu dulu.. if dah settle/bole submit dalam i-care, then baru kita bole cancell dalam icoms tu kan... sunny
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Re: Any QM issue need TO HIGHLIGHT?

Post  whitelilies.island on Fri Feb 22, 2008 7:27 pm

actually kan kak icah..tu la yg sy tgh wat skrg..

the problem is kes tu akan open je dlm pool sbb cust uncontactable sbb let say, the acc is for company..kite dpt kes tu weekend..call cust sah2 xde sape yg akan jwb..pastu dlm sistem or icoms x provide cust's hp no..dah terpakse tgu smpi monday..tu kalo monday keje..kalo monday+tuesday cuti..received the case on saturday..xke lama gile kes icoms tu open dlm pool..

hmm..byk gak isu icare nih sbnrnye..

bounce bounce bounce
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Re: Any QM issue need TO HIGHLIGHT?

Post  Admin on Sat Feb 23, 2008 12:06 am

adasyut wrote:actually kan kak icah..tu la yg sy tgh wat skrg..

the problem is kes tu akan open je dlm pool sbb cust uncontactable sbb let say, the acc is for company..kite dpt kes tu weekend..call cust sah2 xde sape yg akan jwb..pastu dlm sistem or icoms x provide cust's hp no..dah terpakse tgu smpi monday..tu kalo monday keje..kalo monday+tuesday cuti..received the case on saturday..xke lama gile kes icoms tu open dlm pool..

hmm..byk gak isu icare nih sbnrnye..

bounce bounce bounce

kalaumcm tu kita bukak thread khas icare.. jgn kacau thread QM nie.. kang campuq2 plak pening Very Happy
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Re: Any QM issue need TO HIGHLIGHT?

Post  whitelilies.island on Sat Feb 23, 2008 10:50 am

orait..
sy stuju ngan admin..
admin yg nk bukakkan ke..
sy sedia menanti..
ehehhee..
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Re: Any QM issue need TO HIGHLIGHT?

Post  caca_naoto on Sat Feb 23, 2008 12:55 pm

yes.. bukak byk tred, icoms, icare, smart, webbrains.. scuba (diving).. etc.. Razz
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Re: Any QM issue need TO HIGHLIGHT?

Post  whitelilies.island on Sat Feb 23, 2008 5:50 pm

caca_naoto wrote:yes.. bukak byk tred, icoms, icare, smart, webbrains.. scuba (diving).. etc.. Razz

ahaha..
byk gle nk bukak..
kak icah la bukak..
ehehehehe..

Basketball Basketball Basketball
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